At Moodz (“Moodz,” “we,” “us,” or “our”), we want you to love what you order. Because our products are curated around your mood and aesthetic, please read this Return & Refund Policy carefully before placing an order. By purchasing from moodzshoppers.com, you agree to the terms below.

Eligibility for Returns

Returns or rejections due to personal preferences, or a change of mind about colour or size, are not eligible for a refund or replacement.

You may request a return only if you receive a product with any of the following verifiable issues:

• Printing errors or misprinted design.

• Manufacturing defects.

• Damage to the product.

• Incorrect size, item, colour, or specifications compared to what is listed on the website.

All items are otherwise non-returnable. A return request may still be raised, but acceptance shall be at the sole discretion of Moodz.

Return Window

Eligible return requests must be raised within 3 (three) days from the date of delivery. Requests made after this period will not be accepted.

Proof Required — Package-Opening Video

To protect both you and Moodz against fraud, verification is mandatory. When raising a return request, you must share clear photographs, and we strongly encourage a continuous package-opening (unboxing) video that clearly shows the defect, damage, or incorrect item, along with your Order ID and delivery details.

Important: A refund will be provided only when you open the package on camera and can present solid, verifiable proof of the issue. Slight marks and minor colour variations will not be considered as product damage or defects.

Condition of Returned Items

If a return request is approved, the product must be sent back in its original condition — unused, unwashed, unaltered, and with all tags, labels, and packaging intact.

No exchanges or returns will be accepted for products that show any signs of wear, washing, alteration, or damage caused by customer handling.

How to Request a Return

1. Email us at info@moodzshoppers.com with your Order ID, product name, and reason for return, along with clear pictures and a package-opening video of the product.

2. You will receive a confirmation of the approval or rejection of your return request.

3. Where feasible, we offer reverse pickup. In areas where reverse pickup is unavailable, you may need to send the item via a reliable courier service and will be responsible for its safe delivery back to us.

Reverse Logistics Charges

Where a return is approved, a deduction of ₹99 (Rupees Ninety-Nine Only) will be applied towards reverse logistics charges.

This ₹99 deduction will not apply in cases of product damage, manufacturing defect, misprinting or incorrect design, or where the wrong item was dispatched — in those cases the return is handled at no reverse-logistics cost to you.

Returned to Origin (RTO) Orders

Orders returned due to incorrect or incomplete addresses, failed delivery attempts, or customer rejections will be marked as Returned to Origin (RTO) in the dashboard once received by Moodz.

For prepaid orders returned to origin (RTO) due to failed delivery, incorrect address, or customer rejection, Moodz will refund the entire amount to the customer, subject to a deduction of ₹99 (Rupees Ninety-Nine Only) reverse logistics fee.

For Cash on Delivery (COD) orders, ₹99 (Rupees Ninety-Nine Only) COD charges will be pre-paid by the customer at the time of making the purchase, and such fee will be non-refundable in case of RTO.

Cancellations

A. Cancellations by Customer

• To cancel an order, email us at info@moodzshoppers.com with the Order ID, product name, and reason for cancellation.

• Orders can be cancelled only before processing or printing has started.

• If a cancellation request is received before the order is printed or shipped, the full amount will be refunded as credits to the customer’s Moodz account or to the original payment source.

• Once an order has been printed or dispatched, no cancellation or refund will be permitted, and the order will follow the regular return/replacement process.

• The customer will receive a confirmation of the approval of the cancellation request, which shall be at the sole discretion of Moodz.

B. Cancellations by Moodz

Moodz reserves the right to cancel or refuse an order under specific circumstances, including:

• Product unavailability or stock limitations.

• Pricing or product description errors.

• Suspected fraudulent transactions or security issues.

• Incomplete customer information or verification issues.

• Force majeure events.

If an order is cancelled after payment, the refund will be issued within 14 (fourteen) days, either as Moodz credits or returned to the original payment source.

Refunds and Credits

• All approved refunds are processed within 14 (fourteen) working days of receiving the returned product at our warehouse.

• Refunds can be issued as store credits or to the original payment source.

• Store credits can be used for future orders with Moodz.

• For orders placed using store credits, approved refunds will only be credited back as store credits.

• Customers agree to accept Moodz’s decision as final and binding in all refund and cancellation matters.

Refund Conditions

• Refunds are issued only after the returned product passes our quality check.

• Refund timelines may vary in cases of disputes or discrepancies found during the quality-check process.

• If a refund fails due to incorrect payment details, the issue will be resolved in coordination with the customer’s payment bank.

Non-Returnable Situations

For clarity, the following will not be accepted for return or refund: change of mind; preference-based colour or size changes; items that are used, washed, altered, or damaged by handling; requests raised after the 3-day window; and requests without valid photographic and video proof.

Grievance Redressal

For any complaints, discrepancies, or grievances regarding the products or orders, customers can reach out to our Customer Support via email at info@moodzshoppers.com (11:00 AM to 6:00 PM, Monday to Friday).

Contact Us

For any questions or to raise a request under this policy, please reach out:

Moodz

Email: info@moodzshoppers.com

Website: moodzshoppers.com